top of page

FAQ

  • Do you have a physical store?
    Currently, we operate online via www.joyecuk.com, and we also pop up at select wedding shows and craft markets. You can also find our products on Etsy and eBay.
  • What is Joy Embroidery & Craft Limited (JoyEC)?
    JoyEC is a UK-based creative brand that specializes in embroidered gifts and portraits. We offer personalized embroidery art, wedding accessories & clothing, pet portraits, and more – all made with love and meticulous craftsmanship.
  • Where are you located?
    Our studio is based in Sale, Manchester, United Kingdom.
  • Can I request a custom design?
    Absolutely! We welcome custom requests for portraits, veils, clothing, and gifts. Simply contact us directly with your idea to discuss details and receive a quote. We also welcome corporate orders for events, gifting, branding, and more.
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • Can I add my pet to a family portrait?
    Of course! Pets are part of the family and can be beautifully embroidered alongside your loved ones.
  • Can you combine multiple photos for a custom piece?
    Yes, we can combine and refine multiple photos to create a single, cohesive embroidered design. Whether you'd like to merge separate family members, pets, or moments into one portrait, we’re happy to help you bring it all together beautifully.
  • Do you offer embroidery for wedding veils?
    Yes! Personalized wedding veils are one of our most popular offerings. Add names, dates, or meaningful quotes to make your veil truly special.
  • What types of products do you offer?
    We offer a variety of custom embroidered items, including: Personalised Wedding & Family Portraits Personalised Wedding Veils Personalised Couple (Engagement & Honeymoon) & Bridal Party Clothing Custom Home Décor – Cushions Personalised Photo Albums & Guest Books Custom Wedding Favours & Keepsakes Bespoke Wedding Gift Designs
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How do I place an order?
    You can place your order directly through our online store at www.joyecuk.com. For custom orders, contact us directly.
  • Do you ship internationally?
    Yes, we ship worldwide except to the USA, Canada, and countries under international sanctions. Shipping costs and delivery times are calculated at checkout based on your location. Customers are responsible for all international transportation costs, as well as any customs duties and taxes incurred upon delivery.
  • How long does it take to receive my order?
    As each item is tailor-made, processing times may vary and are subject to approval time, material availability, and our current work schedule: Standard items: 3–5 business days Custom portraits: 2–3 weeks Wedding veils: 1–2 weeks (subject to availability) Shipping time depends on your location. We will confirm the estimated schedule once we receive your order.
  • Can I return or exchange a product?
    We accept returns on non-customized items within 30 days of delivery. Unfortunately, we cannot accept returns for personalized or custom-made products unless there is a fault.
  • What if my order arrives damaged?
    Please contact us within 48 hours of receiving your order and include clear photos of the issue. We’ll do our best to resolve the problem promptly.
bottom of page