How It Works?
The design and production process typically takes 1–3 weeks, depending on the product, order level, when we receive your photo and design approval, and stock & material availability. Portrait orders usually take 2–3 weeks, while other personal items such as wedding veils, clothing, cushions, photo albums, and guestbooks generally take 1–2 weeks. We will confirm the exact schedule with you once we receive your photo and order.
Step 1: Send Us Your or Pet’s Photo and personalisation information
-
Email us your clear, high-quality photo
-
Provide your personalisation details
-
We’ll confirm receipt and discuss any refinements if needed !
Step 2: Approve the Digital Preview
-
We create a digital embroidery preview or design before stitching.
-
Enjoy unlimited free revisions before embroidery begins to ensure it’s perfect!
Step 3: Embroidered, Framed, Packed & Delivered with Care
-
Once approved, we begin embroidering your portrait or product using high-quality thread
-
We frame and pack it beautifully, and ship it to your address
-
Insert a gift card if required – perfect for special occasions!